To move or not to move?

During the pandemic many of us have been affected financially, particularly when it comes to keeping a roof over our head. The consequences of not maintaining a mortgage or rental payments could mean that we have nowhere to live.

One person who found herself facing this situation was Nicky*. She and her partner Clare* had rented a cottage two years ago. It was their dream home, and they were so happy.

Then came the pandemic. Initially they didn’t worry too much as they were not elderly, but as the pandemic progressed Clare caught COVID. She got it badly and four weeks later, tragically she died. Nicky was devastated.

This was not a situation they had considered at all. The rent still had to be paid, but there was now only one salary. What were her options?’ A friend suggested that she might contact her local Citizens Advice – although their offices were closed, she could still contact them by phone or e-mail via their website. Nicky followed her friend’s advice.

Read more at to find out how Nicky’s story unfolded and how we helped her to navigate through these challenging times.

 *Names have been changed for reasons of confidentiality.


By Phone 0808 278 7980 (free) to speak to an adviser

By email: use enquiry form at

Self-help: https://waverleycab,

Office opening:

South West Surrey Domestic Abuse Outreach Service 01483 898884


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