Video Advice Service from Citizen’s Advice extended

Citizen’s Advice Waverley are pleased to report that the Video Advice Service at the Farnham and Cranleigh offices is working well and supporting a significant number of the community who do not have access to the phone and email service. They will extend the service to Haslemere and Godalming commencing Monday 27th July.

Location Video Advice Service availability:

50 South St, Farnham GU9 7RN
Monday to Thursday 10am–1.30pm

Village Way, Cranleigh GU6 8AF
Monday and Tuesday 10am–1pm

Well Lane, Haslemere GU27 2LB
Monday 10am–1pm  and Tuesday 1pm–5pm
Wednesday and Thursday 10am–2pm

Baptist Church, 5 Queen St, Godalming GU7 1BA
Monday to Friday 10am–2pm

In addition, they will continue to provide advice for those with access to phone or email in the normal way:

Telephone: Call Advice line 0344 848 7969 to speak to an adviser.
Email: Please complete the enquiry form at

The Video Advice Service is for local people who do not have access to telephone or email or whose information and advice needs cannot be met by the current service and who can safely come to the office (with someone to support them if necessary). It is possible that appointments may be available immediately.

Alternatively, support agencies or carers in Waverley can assist by alerting us of potential clients who cannot easily contact us via the following email address:

Access to the office can be gained by using the door intercom system. Unfortunately, anyone who is exhibiting Covid 19 symptoms will not be permitted to enter the office. Infection control measures and equipment will be in place in the office including hand sanitiser at the entrance (which visitors will be required to use). All visitors will be directed to an interview room where they will access the advice they need via a video link to an adviser. They will be given clear instructions at all times.

The South West Surrey Domestic Abuse Outreach Service will continue to provide a telephone and email-based service, (01483 898884, or email ).


Check Also

‘I feel so foolish’ – the latest Waverley Citizen’s Advice Bureau guidance

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